browse faq

where is my order?

  • once your order has been dispatched you will receive a tracking number for your national postal service. all Irish orders will track with An Post couriers:
  • please note your tracking number may take up to 12 hours to activate.
  • if your order has been placed with DPD, DPD will either email you or text you directly with an estimated delivery time for the next working day

today’s post has been delivered and my parcel wasn’t with it?

  • An Post couriers deliver parcels separately to letters and until 6 p.m. in the evening, so don’t panic.

which countries do you deliver to?

  • we deliver to the following countries listed here.
  • delivery costs will be calculated at the checkout.

what will happen to my parcel if i’m not home to sign for it?

  • if you’re not home to sign for your parcel it will go to your local depot for collection, if it’s not collected within 1 week, it will be returned to us.
  • we will be happy to redeliver it to you, if you contact our customer care team here:

    if i order on a saturday will I get my parcel on sunday?

    • unfortunately, An Post don't deliver on sunday, if you order on a saturday you will receive your parcel on tuesday.
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