browse faq

where is my order?

  • once your order has been dispatched you will receive a tracking number for your national postal service. all Irish orders will track with An Post couriers:
  • please note your tracking number may take up to 12 hours to activate.

today’s post has been delivered and my parcel wasn’t with it?

  • An Post couriers deliver parcels separately to letters and until 6pm in the evening, so don’t panic.

which countries do you deliver to?

  • we deliver to the following countries listed here.
  • delivery costs will be calculated at the checkout.

what will happen to my parcel if i’m not home to sign for it?

  • if you’re not home to sign for your parcel it will go to your local depot for collection, if it’s not collected within 1 week, it will be returned to us.
  • we will be happy to redeliver it to you, if you contact our customer care team here:

can An Post leave my parcel with a neighbour?

  • as a signature is required, this is not possible.

do you deliver to Parcel Motel?

  • yes, we do deliver to parcel motel. simply enter your Parcel Motel address at the checkout.

if i order on a saturday will I get my parcel on sunday?

  • unfortunately, An Post don't deliver on sunday, if you order on a saturday you will receive your parcel on tuesday.
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