Delivery and Returns

We hope you love your new stuff! But if not, Vavavoom.ie is happy to refund your items within 14 days from your order date excluding delivery charge, in accordance with S.I 484/2013- European Union (Consumer Information, Cancellation and Other Rights) Regulations 2013. This is applicable to Ireland and Northern Ireland returns. Allow up to 10 working days for your account to be credited.

Returns will not be accepted after the date specified on your return sheet.

We must receive UK (ex. Northern Ireland) and European (ex. Ireland) returns within 28 days to guarantee a refund.

We do not accept returns on any beauty products or tights.

Items must be returned with all original tags still attached and in original product packaging. We do not accept returned items with make up/tan stains, or items that have been worn, soiled, damaged, or smell of smoke or any other odour. If returned items do not pass all necessary checks, they will not be accepted, and you will need to arrange collection or pay delivery costs to get it returned to you.

A refund or credit will only be guaranteed if the item is returned in perfect condition and within the time frames stated above, starting from the date on your delivery note. Any items received after this date will not be accepted. Return of goods will be at your own cost.

Please indicate on your delivery note the reason for returning the item. You must return your delivery note with your item so we can trace your order and issue your refund or store credit. 

HOW TO RETURN?

€5 An Post Returns (Rep. Of Ireland Only)

Choose to have your item collected from the comfort of your home or drop off in over 900 Post Offices nationwide. 

STEP 1. Book your return online at https://www.anpost.com/Post-Parcels/Click-and-Post/Returns or in the An Post app, An Post will confirm your booking by email.

STEP 2. An Post will take care of the label for you so there is no need to print anything.

STEP 3. Drop your parcel into your local post office or book a home collection at a time that suits you.

If this service is used a €5 return fee will be deducted from the refund amount. This service is only available to Republic of Ireland customers.

Please allow up to 10 working days after we receive the goods for the refund to be credited to your bank account.

How do I package my item(s)?

If you're returning an item, it should be packed correctly in suitable packaging. If you use the original packaging, make sure to remove any delivery labels.

Please include the original return sheet so we can track you.

If I am returning multiple orders, should I package them together?

Yes, the items can be packaged together. Please ensure you include all the return sheets so we can track you.

International and Northern Ireland Returns

Returns can be sent to Vavavoom.ie, Unit 3A, Blackthorn Business Park, Coes Road, Dundalk, Co. Louth, Ireland, from your chosen courier service.

The rate charged will depend on the courier used. This charge will be the customer’s responsibility.

We also offer returns with DPD for customers in Northern Ireland. Please follow the link for return instructions: https://dpd.ie/Returns#/

Since the UK is no longer part of the EU, deliveries to the UK (excluding Northern Ireland) are now considered international shipments and may incur taxes, customs duties, fees, or other charges.

If you return an item from outside the EU, you may be subject to additional import charges. These charges can be paid directly at anpost.com/paycustoms in order to have your parcel released and a refund issued.

If you have any questions about the customs charges, please visit https://www.anpost.com/customs-information

Excessive Returns

If we notice that you have an unusually high level of returns, we may not send your order and your account will automatically be refunded.


Send all returns to: